Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and Hengong ("Hengong", "we", "us", "our"), the operator of the online gaming platform accessible at https://hengong.cam ("the Platform"). These Terms govern your access to and use of all services provided by Hengong, including but not limited to casino games, live dealer games, sports betting, lottery, arcade games, and any related promotional activities.

By registering an account on Hengong, depositing funds, or otherwise accessing any part of the Platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be unconditionally bound by them. If you do not agree with any part of these Terms, you must not use the Platform.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which are incorporated herein by reference. Hengong is operated in compliance with applicable international gaming regulations and is intended solely for entertainment purposes.

In these Terms, the following definitions apply unless context requires otherwise:

To register and maintain an Account on Hengong, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age.
• You are not a resident of any jurisdiction in which online gambling is prohibited by applicable law.
• You are acting on your own behalf and not on behalf of any third party.
• You do not hold any existing Account on the Platform under another name or identity.
• You are not registered on any self-exclusion programme administered by Hengong or any external gambling exclusion scheme that you have actively enrolled in.
• You have not been previously excluded, suspended, or banned from the Platform by Hengong for any reason.
• You have full legal capacity to enter into this Agreement under the laws applicable to you.

Hengong reserves the right to request documentary evidence verifying your eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or permanent closure.

Each Player may hold only one Account on the Platform. Duplicate accounts — including those registered under variations of the same name, alternate email addresses, or different devices — are strictly prohibited and will result in all associated accounts being permanently closed and balances forfeited.

4.1 Registration Information

At the time of registration, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and contact number. You undertake to update your Account information promptly if any details change.

4.2 Know Your Customer (KYC) Verification

Before processing any withdrawal request, Hengong requires KYC verification. You will be asked to provide:

• A copy of a government-issued photo identification document (e.g., Malaysian MyKad, Passport).
• Proof of residential address dated within the last three months (e.g., utility bill, bank statement).
• Proof of payment method used for deposits (e.g., screenshot of e-wallet account, bank account statement).

Hengong may request additional documentation at its discretion as part of ongoing compliance obligations. Withdrawal requests will remain pending until KYC verification is satisfactorily completed.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or any two-factor authentication codes with any third party. Hengong accepts no liability for losses arising from unauthorised access to your Account where such access results from your failure to safeguard your credentials.

Access to and use of the Hengong Platform is granted for personal, non-commercial entertainment purposes only. By using the Platform, you agree to the following general terms of use:

• You will use the Platform in good faith and in accordance with all applicable laws and regulations.
• You will not use the Platform for any purpose that is unlawful, abusive, fraudulent, or harmful to Hengong, other players, or any third party.
• You acknowledge that gambling involves financial risk and that there is no guarantee of winning. You accept all financial risks associated with your use of the Platform.
• You will not attempt to intercept, reverse-engineer, scrape, or otherwise access proprietary Platform data, game logic, or server infrastructure.
• You consent to receiving promotional communications from Hengong where you have opted in, and you may withdraw this consent at any time via your Account settings.
• You understand that game outcomes on the Platform are determined by certified Random Number Generator (RNG) technology and that no game outcome can be predicted, influenced, or manipulated.

Hengong reserves the right to modify, suspend, or discontinue any part of the Platform or its Services at any time and without prior notice, provided that reasonable efforts are made to notify affected players of significant planned disruptions.

All monetary transactions on the Hengong Platform are denominated in Malaysian Ringgit (MYR). Hengong accepts deposits via the following methods:

• Touch 'n Go eWallet
• Boost
• GrabPay
• DuitNow
• FPX (Financial Process Exchange)
• Maybank2u / MAE
• CIMB Clicks
• Public Bank Online
• Hong Leong Connect
• Bitcoin (BTC) and Tether (USDT) — converted to MYR at prevailing exchange rates at the time of deposit

6.1 Minimum Deposit

The minimum deposit amount is RM50 per transaction. Maximum deposit limits may vary by payment method and player tier. Hengong does not charge deposit processing fees; however, third-party payment providers may impose their own transaction charges for which Hengong accepts no responsibility.

6.2 Deposit Processing

Deposits via DuitNow, FPX, and e-wallets (Touch 'n Go, Boost, GrabPay) are credited to your Account in real time or within 60 seconds under normal operating conditions. Cryptocurrency deposits are credited upon confirmation of the required number of blockchain confirmations. Bank transfer deposits may take up to one business day.

6.3 Own Funds

You confirm that all funds deposited into your Hengong Account are your own, legitimately sourced, and are not proceeds of any criminal or unlawful activity. Hengong is required by applicable anti-money-laundering obligations to report suspicious transactions to relevant authorities.

Withdrawal requests are subject to the following conditions:

• Your Account must have completed KYC verification before any withdrawal can be processed.
• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals must be processed to a payment method previously used for deposits, or to a verified bank account registered in your own name.
• Any active Bonus Funds with outstanding wagering requirements must be satisfied before a withdrawal of the associated real-money balance is permitted.
• Hengong reserves the right to conduct additional verification checks prior to processing large withdrawal amounts. Such checks are a standard AML compliance measure and are not a reflection of wrongdoing on the part of the player.

7.1 Processing Timeframes

Hengong aims to process approved withdrawal requests within 1–3 business days. Processing times may vary depending on the payment method selected and the completeness of your KYC documentation. Cryptocurrency withdrawals are subject to network confirmation times which are outside Hengong's control.

Hengong offers a range of welcome bonuses, reload bonuses, loyalty rewards, and time-limited promotional offers to eligible players. All bonuses are subject to the specific terms and conditions published alongside each offer, which supplement and take precedence over this general clause where inconsistent.

8.1 General Bonus Terms

• Wagering Requirement: All bonuses carry a wagering requirement expressed as a multiplier (e.g., 10x, 18x, 35x). The wagering requirement must be met in full before bonus-derived winnings become withdrawable.
• Maximum Bet Cap: While bonus funds are active, the maximum permitted bet per spin or round is typically capped. Exceeding this cap may result in forfeiture of the bonus and associated winnings.
• Game Contribution: Slots generally contribute 100% towards wagering requirements. Table games (Baccarat, Blackjack, Roulette, Sic Bo) typically contribute 10–20%. Specific contribution rates are published in each bonus's individual terms.
• Bonus Expiry: Bonuses that have not been fully wagered within the specified validity period will be automatically cancelled and removed from your Account balance.
• One Bonus at a Time: Players may hold only one active welcome bonus at a time. Concurrent activation of multiple welcome offers is not permitted.

8.2 Bonus Abuse

Hengong employs monitoring systems to detect unusual wagering patterns that indicate bonus abuse, including but not limited to: low-variance wagering strategies designed to fulfil wagering requirements at minimal risk, coordinated multi-account play, and systematic exploitation of promotional structures. Where such conduct is detected, Hengong reserves the right to void affected bets, confiscate bonus funds and related winnings, and permanently close the Account(s) involved.

The following rules apply to all sports betting activities on the Hengong Platform, including pre-match and in-play ("live") betting markets:

9.1 Acceptance of Bets

All bets are accepted at Hengong's sole discretion. Hengong reserves the right to refuse, limit, or void any bet at any time without providing a reason, particularly where there is evidence of pricing errors, unusual betting patterns, or where accepting a bet would expose Hengong to unacceptable liability.

9.2 Odds & Results

Odds are displayed in decimal format and are subject to change up to the point at which a bet is confirmed. Where a bet has been confirmed and the bet slip has been accepted, the odds at the time of acceptance apply. Results are determined by official sources and governing bodies for each sport — including Liga Super Malaysia, EPL, Champions League, UFC, and other covered competitions.

9.3 In-Play Betting

In-play betting is available on selected live football matches and other live events. Hengong makes every effort to keep in-play markets up to date; however, there may be a delay between real-world events and market updates. Bets placed during any technical delay are accepted subject to Hengong's right to void such bets if they were placed with the benefit of information unavailable to Hengong at the time of acceptance.

9.4 Voided Bets

A bet may be voided and the stake returned to the Player's Account in circumstances including: event cancellation, postponement beyond specified rescheduling windows, obvious pricing errors, or where match integrity concerns are confirmed by the relevant sport's governing body.

All casino games (slots, table games, live dealer, crash games, lottery, and arcade titles) on the Hengong Platform are powered by licensed third-party game studios and are subject to independent fairness certification. The Return to Player (RTP) percentages published for each game represent the theoretical long-run average payout and do not guarantee specific results in any individual session.

10.1 Game Malfunctions

In the event of a technical malfunction affecting a game round — including server disconnection, software error, or hardware failure — the affected round shall be voided and the stake returned to the Player's Account. Hengong accepts no liability for losses arising from technical malfunctions beyond the return of the affected stake.

10.2 Live Dealer Games

Live dealer games are streamed from licensed studios by third-party providers. Hengong is not responsible for technical issues originating from the third-party studio's streaming infrastructure. In cases of live game disconnection, the most recent confirmed game outcome at the time of disconnection shall be treated as the final result.

The following activities are strictly prohibited on the Hengong Platform and constitute grounds for immediate Account suspension, permanent closure, and forfeiture of all balances:

• Registering more than one Account, whether under your own name or any alias.
• Providing false, incomplete, or misleading information during registration or KYC verification.
• Using automated bots, scripts, artificial intelligence tools, or any other software to interact with the Platform without prior written consent from Hengong.
• Engaging in collusion with other players to gain an unfair advantage in any game.
• Engaging in arbitrage betting, matched betting, or any systematic strategy specifically designed to extract guaranteed profits from bonus structures.
• Depositing funds derived from criminal activity or attempting to use the Platform to launder money.
• Attempting to exploit software bugs, glitches, or technical errors for financial gain. Any winnings derived from exploiting an acknowledged error will be voided.
• Threatening, harassing, or abusing Hengong staff or other players through any communication channel.
• Attempting to access the accounts of other Players or any restricted areas of the Platform's infrastructure.

Hengong reserves the right to suspend or permanently close any Player Account at its discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, failure to complete KYC verification within a specified timeframe, suspected fraudulent activity, receipt of a self-exclusion request, or as required by applicable law or regulatory obligation.

Upon permanent Account closure, any real-money balance remaining after deduction of applicable bonus funds and outstanding obligations will be returned to the Player via the Player's registered payment method within a reasonable timeframe, subject to completion of KYC verification and any outstanding compliance checks.

Players who wish to voluntarily close their Account should contact Hengong support via the email address provided in Section 18 below. Voluntary closure requests are processed within two business days.

Hengong is committed to promoting responsible gambling and providing tools that help players manage their activity. The following tools are available to all registered Players through the Responsible Gambling section of their Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the total funds you can deposit. Deposit limit reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period.
• Loss Limits: Cap the maximum amount you are willing to lose within a defined time period.
• Session Time Reminders: Receive automatic on-screen alerts at intervals of 30 minutes, 1 hour, or 2 hours during an active session.
• Cool-Off Periods: Temporarily suspend your Account for a period of 7, 14, 30, or 90 days. During a cool-off, you will not be able to log in, deposit, or place bets.
• Self-Exclusion: Permanently exclude yourself from the Platform. Permanent self-exclusion requests are irrevocable and cannot be reversed under any circumstances.

For more comprehensive guidance on responsible gambling tools and support resources, please visit our dedicated Responsible Gambling page.

To the fullest extent permitted by applicable law, Hengong shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, or interruption of service.

Hengong's total aggregate liability to any Player in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that Player in the thirty (30) days immediately preceding the relevant incident.

Nothing in these Terms excludes or limits Hengong's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

The Platform is provided "as is" and Hengong makes no warranty, express or implied, as to the uninterrupted availability of the Platform or the accuracy of odds, results, or any other information displayed thereon.

All intellectual property rights in and to the Hengong Platform — including but not limited to software, source code, databases, design elements, logos, trademarks, text content, and game assets — are owned by or licensed to Hengong. Nothing in these Terms grants you any rights in such intellectual property beyond the limited, non-exclusive, non-transferable licence to use the Platform for personal entertainment purposes as contemplated by these Terms.

You must not reproduce, distribute, modify, adapt, create derivative works from, publicly display, or otherwise exploit any part of the Platform's intellectual property without prior written authorisation from Hengong.

If you have a dispute regarding any game outcome, transaction, bonus calculation, or other matter arising from your use of the Platform, you should in the first instance contact Hengong's customer support team at the email address provided in Section 18. Please include your Account username, a description of the issue, and any supporting evidence (e.g., game round IDs, transaction reference numbers).

Hengong aims to acknowledge all dispute submissions within 24 hours (Malaysian Standard Time) and to provide a substantive response within 5 business days. Complex disputes involving multiple transactions or game round reviews may require additional time, and Hengong will communicate expected resolution timelines in such cases.

Where a dispute cannot be resolved through internal channels to your satisfaction, you may escalate the matter to Hengong's designated dispute resolution process as outlined in the formal escalation guidance provided by our support team upon request.

These Terms and all disputes arising hereunder are governed by applicable international gaming regulations. The parties agree to attempt good-faith resolution of any dispute before initiating formal legal proceedings.

Hengong reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to Players via email (to the address registered on your Account) and/or via a prominent notice on the Platform at least 7 days before the amended Terms take effect, except where immediate amendment is required by applicable law or regulatory obligation.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and contact Hengong support to close your Account and arrange the return of any real-money balance.

We recommend bookmarking this page and reviewing it periodically. The "Last Updated" date at the top of this page reflects the most recent revision.

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact the Hengong support team through the following channel: